A. Limited Warranty Details
Massa Technology warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, Massa Technology will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts. If the hardware system is defective within the first 45 days Massa Technology will cover the costs shipping the item back. Massa Technology will not be held responsible for shipping costs after 45 days of receiving your computer system. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. Massa Technology's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at Massa Technology's sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty. Massa Technology shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, Massa Technology MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY MASSATECH. EXCEPT AS EXPRESSLY STATED HEREIN, Massa Technology. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
The "Life-time Expert Customer Care with 3 Year Limited Warranty" covers labor costs for 3 years and direct defective part replacement service directly from Massa Technology's inventory for 1 year. After the first year, Massa Technology will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 4 Year Limited Warranty" covers labor costs for 4 years and direct defective part replacement service directly from Massa Technology's inventory for 2 years. After the second year, Massa Technology will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 5 Year Limited Warranty" covers labor costs for 5 years and direct defective part replacement service directly from Massa Technology's inventory for 3 years. After the third year, Massa Technology will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture.
B. To Obtain Service Under This Warranty
Call the Technical Support Department at 0424-249-222. Have your order number and serial number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. Massa Technology will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Massa Technology. Massa Technology will also not be responsible for damages to any components or loss of any data for goods purchased from Massa Technology. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an Massa Technology employee, inadequate or excessive electrical power surges, or other power irregularities. Massa Technology will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Massa Technology. Massa Technology will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, Massa Technology will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, Massa Technology will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
Massa Technology gives the customer the freedom to upgrade his or her computer system. If you would like Massa Technology to upgrade your system for you, you will be responsible for shipping costs back and forth and a small labor fee. However, if the customer begins to experience issues after the upgrade the customer must remove the suspected hardware in order to obtain warranty service and support.
D. Cosmetic Damages
Massa Technology takes as much precaution to ensure that all of our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a through external inspection is done by a senior quality inspector prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a 5 cent coin will be taken care of by Massa Technology if reported within the first 30 days of original delivery.
E. Dead Pixel Policy
Since Massa Technology does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same warranty terms that Massa Technology has with the manufacturer(s) to the customer. If any of the three conditions are met or exceeded, Massa Technology will replace the unit for the customer:
- Over 6 bright dots or 6 black dots or 6 mixed bright and block dots in total.
F. Return Window for Replacement Hardware
If Massa Technology does not receive replacement hardware back within the stated time frame below, Massa Technology reserves the right to charge the customer for the value of the hardware, and/or, VOID the customers warranty and technical support services.
- Desktops: 30 Days: Old hardware returned back to Massa Technology within 30 days from shipment of new hardware.
- Laptops: 14 Days: Old hardware returned back to Massa Technology within 14 days from shipment of new hardware.